Refund & Return Policy
SkyTrend Technologies is committed to providing secure, reliable, and transparent digital and financial service solutions. We aim to ensure that all transactions conducted through our platform are processed accurately and efficiently. However, due to the nature of digital services and payment processing, refunds and returns are subject to the terms outlined below.
🔁 Refund Eligibility
Refunds will only be issued in limited and valid cases, including:
- A duplicate transaction was processed unintentionally
- A failed transaction where funds were deducted
- Incorrect charges due to system or processing errors
- A government or utility payment was charged incorrectly
- The refund request is submitted within 3 business days of the transaction
All refund requests are subject to verification by SkyTrend Technologies and its partnered financial institutions, banks, and payment service providers.
❌ Non-Refundable Transactions
Refunds will not be provided for:
- Transactions that were successfully completed
- Payments sent with incorrect account, mobile number, or reference
- Delays caused by banks, mobile wallets, or third-party payment networks
- Service charges, convenience fees, or processing fees
- Government payments once accepted by the relevant authority
- Digital services or products that have already been delivered or used
📩 How to Request a Refund
To initiate a refund request, please contact us using the details below:
Email: info@skytrendtechnologies.com
Please provide the following information:
- Transaction ID
- Amount paid
- Date of transaction
- Bank or wallet used
- Reason for the refund request
- Any supporting evidence (screenshots, bank messages, etc.)
Our support and compliance team will review your request within 5–7 business days.
💳 Refund Processing Time
Once your refund request is approved:
- The refund will be sent through the original payment method
- Processing may take 7–14 business days, depending on your bank or EMI partner
- You will be notified once the refund is initiated from our system
🚫 Cancellation Policy
SkyTrend Technologies operates on a real-time transaction system.
Once a payment has been successfully processed, it cannot be canceled.
We strongly advise all users to carefully verify:
- Recipient details
- Account or wallet number
- Payment amount
before confirming any transaction.
📞 Customer Support
If you have any questions regarding refunds, payments, or disputes, feel free to contact us:
Email: info@skytrendtechnologies.com
Website: https://skytrendtechnologies.com
We are always here to assist you.